FAQ & POLICIES

Venus Beauty expects our customers to hold the same level of care, respect and professionalism that we continue to offer. The holidays are extremely stressful time but please be aware that you are responsible as a buyer to ensure you understand all of the information I have readily available regarding your purchases. 

Thank you for shopping with Venus Beauty! 

Q. What is your refund policy?

A. NO REFUNDS 

If there is an error on my end I will be sure to correct it, ALWAYS!

Q. When do you restock products?

A. We restock products every few weeks! 

This ensures that no product is ever out of stock for too long and keeps product flowing regularly! For updates and info about restocks be sure to checkout my IG @_venusbeautyshop_

Q. What days do you ship out orders?

A. Monday, Wednesday & Friday’s. No weekend shipments!

Wholesale orders ship out as quickly as possible. Unless the item is preordered which it will clearly state in the descriptions. 

Q. Do you accept returns or exchanges ?

A. No, we currently do not. I do not accept returns. I do not accept exchanges, unless the seller permits it. This is to ensure safety for all consumers and sellers. 

Q. How can I contact you ?

A. EMAIL ONLY!  Shopvenusbeauty@gmail.com

It is up to my own discretion to respond to direct messages or phone calls.

However I will almost always redirect to email. 

*PLEASE ALLOW 24-72 hours, generally, for an email response!*

IF YOU HAVE RECIEVED YOUR TRACKING NUMBER AND HAVE A SHIPPING QUESTION, CONTACT USPS!

Once your product is processed by USPS you will receive separate tracking information from their facilities!

Q. Who do you ship with?

A. USPS, soon FedEx.

Q. Why is the shipping cost high?

A. Unfortunately I do not create the shipping rates! Shipping rates are determined by USPS, in advance, and is not something I can control or change!

Q. How long is shipping?

A. Processing times, for most products, take between 1-7 business days! Unless it is specifically under the “Worth the Wait” section.

Specialty items will have their own processing times, so be sure to check item descriptions before purchasing ! 

 **Body care products/bundles can take up to 2 weeks to process**

Delivery options are first class mail and priority shipping !

Those options are always available to customers!

Q. Do you have wholesale products?

A. Yes ! We have wholesale fashion accessories, handbags and fashion items! We can also provide lip gloss products wholesale!

Please refer to my Instagram for wholesale, @_planetvenuswholesale_

**PURCHASING A VENDOR LIST

IS HIGHLY RECOMMENDED**

Q. Do you ship outside of the US?

A. Yes! And if you are ordering internationally, orders over $40 USD will have to contact me directly via email!

Q. Where are you located?

A. Santa Rosa, California